FAQs

Please dial service key “1” from your in-room phone for assistance. 

The hotel offers free Wi-Fi in all rooms, as well as in the common areas. You will receive the access code upon check-in.

We are equipped with two (2) guest elevator. 

Pets are not allowed at the hotel.

Yes, however parking space is subject to high category rooms only (Costa and Suite room). Registered hotel guests may purchase parking coupons at our reception.

Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge. 

The hotel is strictly non-smoking, both inside and in the outdoor common areas.

We do have a travel desk that manage by FELDA TRAVEL SDN BHD that may able to help you in your travel and tours inquiry, you may contact this 24 hours’ hotline number +6019-2636947.

Yes, we do have coffee house by the name of STRAITS CAFÉ, operating hours: 7.30am to 10.00pm.

To modify or cancel a reservation, use the same method used to book. This is particularly important for reservations made through OTA (Expedia, Agoda, Tiket.com, Traveloka…etc) For direct booking to hotel, you may contact our reservation department at +606-281 6666 or +6019-221 8367.